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Refund Policy

What are the terms of the Return Policy?
  • A first major step is to sign-up/create an account if you've not done yet (the details of your order will get saved in your account section)
  • Customers can return their order within 5 days after an order has been delivered. After this period, no requests will be entertained.
  • The product must be totally fresh, unused & the original packaging must be there.
  • Approval of the refund lies in the hands of our refund team. If the product is found to be used/worn, the product will be delivered back to the customer on the same address as mentioned in order details.
  • Replacement (in case of size issues) will be provided only once. Although, we request you consider the size chart before making any purchase carefully as replacements discourage us heavily (obviously, we'd not like to bear the two-way shipping charges without our fault)

 

How to return any item?

  • Go to our 'Return/Replace your order' page.
  • Enter your details.
  • Select Return or replacement.
  • Leave the rest on us <3
  • You'll get a mail with a shipping label. Print it, paste it on the parcel & wait for the delivery executive to reach you.

 

How much time does the process take?
  • The complete process may take around 5-8 working days (as per the reverse pickup & delivery time taken by the courier company).
  • Our team would try our level best to complete the process at the best speed.
  • During the process, please be patient. We'll show the max possible cooperation and expects the same from you people. ❤️

 

What about your refund?
  • Refunds (if applicable), will be done directly to the original source of your payment.
  • In the case of COD orders, GPay/PhonePe will be considered.

 

No return/replacement products:
  • Items that are on huge sale (like 'Under ₹249 Section' or 'Random T-shirt' section), will not be considered in any category. No refund or replacement will be provided in any case, but we assure you of the quality of these products as well).
For any other queries, you can WhatsApp/Call us at +91-8620002555 or reach our mailbox at support@thevibenow.com
 
DISCLAIMER: We hold the right to change/amend the return/ refund policy without any prior notice. For any disputes, reach out to us. We'll try to solve it at our level best. The final decision lies in the hands of our team heads.
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